Troubleshooting

Attendees can’t join the event

• Make sure the event is in active status (not draft or ended)
• Check that the attendee link is correct
• Ensure attendees are using a supported browser

Questions aren’t appearing

• If moderation is enabled, questions need to be approved before they’re visible
• Check the pending tab in your admin dashboard

Real-time updates stopped

• Check your internet connection
• Try refreshing the page — Live Room will automatically reconnect

Display screen isn’t updating

• Make sure the display page is connected to the correct event
• Check that the browser tab is in the foreground (some browsers throttle background tabs)